There are three main components to be aware of in the NiTO dashboard which are always visible: the main sidebar – the global alerts indicators – and the main tabs area.

Tabs

Typically, any time you view collected metrics, such as customized dashboards, reports, and individual devices, the data is presented under a tab in the center of the main viewing area of the dashboard.

Main Sidebar

Along the far-left of the interface, the sidebar is your main access point to all devices and configuration options:

  • Finder includes a list of folders and devices that you have access to, and buttons for adding/removing various items.
  • Reports related to collected data will be available for devices that have been reporting for at least 10 minutes. Audit reports and more are also available here. Most types of reports allow you to print, and to setup automated schedules for receiving reports via email.
  • Admin is where you’ll add and remove users, permission groups, contact groups, and manage other aspects of your account.
  • Billing is available at any time for you add/update payment information. As soon as you add a payment method for NiTO, you’ll unlock all paid features right away. All monthly and upgrade invoices for paid accounts are listed under the billing section.
  • Help opens these online help pages that will popup in a new window for quick access whenever you need it.
  • Profile gives you shortcuts to your user account preferences and other accounts via Account Switching (if your email address is associated with multiple paid accounts). The option to manually log-out of your account is also located here.

Global Alert Indicators

When devices generate alerts or are in an important informational state, they’re listed by severity and count in the top right of the dashboard, always visible no matter which page you’re viewing. Clicking one or more of the severities presents a drop-down which lists more details about each active alert.

  • Acknowledged is for any active alert, no matter the severity, which has been acknowledged by a user but has not yet recovered from its problem state.
  • Informational is for any device or entity under a special state, such as Maintenance.
  • Warning is intended for any problem detected on a device that is not, or not yet critical to the operation of the device. By default, users are configured to not receive notifications for warning alerts; this can be adjusted.
  • Critical is intended for any problems detected on a device that may be affecting the operation of the device or soon will. By default, users receive notifications for critical alerts.
  • Unreachable is special state that devices will fall under if a parent device is not communicating, for example, if multiple devices are connected to a switch and that switch is not operating, those devices will not generate additional and redundant ‘Down’ alerts/notifications.
  • Down is for any device that cannot be communicated with and appears to not be functioning correctly. This may be anything from an agent that hasn’t communicated with our servers for at least 5 minutes, to an HTTP(S) check that is not returning code 200 (OK).