An acknowledgment is simply an alert that has been placed into an acknowledged state by a user. While in an acknowledged state, an alert will remain active for as long as the condition that generated the alert is true, however, reminder notifications will not be sent to any users.
All alerts that are in an acknowledged state are listed under the ‘Acknowledged’ tab that is visible at all times in the top-right corner of the NiTO dashboard.
Until Recovered or Expired
For any active alert, you can set any number of hours until the acknowledgment will expire and start generating notifications again, or set it to ‘Until Recovered’. In either case, whenever the alert conditions are no long true and the alert recovers, you will receive a ‘Recovery/OK’ notification. In other words, if you set an acknowledgment for a range of time, and the problem recovers and reoccurs more than once in that time range, you may get ‘Recovery/OK’ notifications without associated problem notifications, until the acknowledgment expires.
How to Acknowledge an Alert
In addition to an ‘Acknowledge’ button listed prominently next to each active alert in the dashboard, email notifications also prominently provide an ‘Acknowledge’ button that will function without the user having to log-in. You can acknowledge notifications via phone, although these options are not spoken:
- Acknowledge for a specific number of hours by simply entering the number of hours using your phone’s keypad. There’s a brief pause after the problem is vocalized, before the next problem is spoken; or before the system says ‘Goodbye’ and hangs up. Multiple digits are accepted if entered with a couple seconds.
- You can also silence all notifications for your specific phone number by pressing star (*) before entering a number of hours. This will not place the alert into an acknowledged state and will affect only the phone number that was called.
Unlike maintenance, acknowledgments are applied to an existing alert and do not prevent that alert or any other from being generated.